Shipping policy
Shipping Policy
Thank you for shopping with KGNMART. We aim to provide fast, reliable, and transparent shipping for all orders. Please review the policy below before placing your order.
1. Order Processing Time
All orders are processed within 1–3 business days.
Processing time does not include weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. Customers will be notified of any major delays.
2. Shipping Times
Estimated delivery times vary depending on the product and the shipping destination.
United States Shipping
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Standard Shipping: 5–12 business days
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Expedited Shipping (if available): 3–7 business days
International Shipping
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Standard International Shipping: 10–20 business days
Note: Delivery times are estimates and may vary based on carrier delays, customs, or high-volume periods.
3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update depending on the carrier.
4. Wrong or Incomplete Addresses
The customer is responsible for entering the correct shipping address at checkout.
KGNMARTLLC is not responsible for:
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Packages shipped to the wrong address
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Lost items due to incorrect address submission
If an order is returned to us due to an incorrect address, reshipment fees may apply.
5. Lost, Stolen, or Delayed Packages
Once an item is shipped, it is in the possession of the carrier.
KGNMARTLLC is not responsible for:
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Delays caused by the carrier
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Lost packages marked as delivered
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Stolen packages after delivery
For lost shipments, customers must contact the carrier directly to file a claim.
6. Shipping Restrictions
Some items may not be eligible for international shipping due to carrier or customs restrictions.
We reserve the right to cancel or modify an order if a shipping issue arises.
7. Customs, Duties & Taxes (International Orders)
KGNMARTLLC is not responsible for:
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Customs fees
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Import taxes
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Delays caused by customs inspections
These charges are the responsibility of the customer.
8. Split Shipments
If your order contains multiple items, they may ship separately depending on warehouse availability.
You will receive tracking information for each package.
9. Contact Us
If you have any questions regarding your order or shipping, please contact us at:
📧 info@kgnmart.com