Refund policy
Return & Refund Policy
Thank you for shopping at KGNMART. We aim to provide a smooth and reliable shopping experience. Please read our return and refund guidelines below:
1. Returns Eligibility
To qualify for a return:
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Items must be unused, in original packaging, and in the same condition as received.
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Return requests must be submitted within 14 days of delivery.
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Certain items such as personal care items, hygienic products, food items, clearance items, or special-order products are not eligible for return.
2. Non-Returnable Items
For safety and hygiene, the following cannot be returned:
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Opened or used products
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Perishable goods
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Personal care items
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Electronics with signs of use or tampering
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Custom or personalized items
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Any item marked as Final Sale
3. Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide photos/videos of the item and packaging
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We will approve a replacement or refund after verification
4. Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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We do not provide prepaid shipping labels for buyer’s remorse returns.
5. Refunds
Once the returned item is received and inspected:
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping fees, handling fees, and service charges are non-refundable.
6. Order Cancellation
Orders cannot be canceled once they have been processed or shipped.
Requests submitted after this period will not be guaranteed.
7. Lost or Stolen Packages
We are not responsible for:
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Packages marked delivered by the carrier
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Wrong address provided by the customer
Customers must file a claim with the shipping carrier.
8. Contact Information
For return requests, email us at:
📧 info@kgnmart.com
Include your:
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Order number
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Name
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Photos (if applicable)
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Explanation of the issue