Welcome to KGNMART! Your satisfaction is our priority, and we are committed to providing you with a smooth shopping experience. Please take a moment to carefully read through our detailed Returns & Exchanges policy.

1. General Policy

At KGNMART LLC, we aim to ensure customer satisfaction. Our return and exchange policy includes the following terms:

• Items are eligible for return within 30 days from the date of purchase.
• Products must be in their original condition: unused, unwashed, and with all original tags and packaging intact.
• A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

Important: Certain items are not eligible for return or exchange due to their nature, such as perishable goods, personalized items, and clearance products. Please review the product details before making a purchase.

2. Non-Returnable Items

We prioritize hygiene and safety, which means the following items are not eligible for return or exchange:

• Gift Cards: Once purchased, gift cards cannot be refunded or exchanged.
• Perishable Goods: Products like food items and flowers are non-returnable.
• Custom or Personalized Items: Items specifically tailored to your preferences are not eligible for return.
• Health and Hygiene Products: For health and safety reasons, items such as undergarments and skincare products are non-returnable.

3. Return Process

If you wish to return an item, please follow these steps:

1. Contact Us: Email us at info@kgnmart.com with your order number and the reason for your return.
2. Obtain Authorization: Our support team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
3. Prepare Your Package: Securely pack the item(s), ensuring all original tags and proof of purchase are included.
4. Ship the Item: Send the package to the following address:KGNMART LLC
   1910 Pacific Ave Suite 2000 #2050
   Dallas, TX 75201
   Phone: 832-278-7282Please Note: Customers are responsible for return shipping costs unless the item is defective or sent in error.

4. Refund Policy

We aim to process refunds efficiently. Here are the details:

• Refunds are processed within 7-10 business days after the returned item is received and inspected.
• Refunds are issued to the original payment method used during the purchase.
• Shipping fees are non-refundable unless the return is due to our error or a product defect.

5. Exchanges

If you wish to exchange an item:

• Follow the same process as outlined in the “Return Process” section.
• Once we receive your returned item, we will ship the replacement item within 5-7 business days, subject to stock availability.
• Any price difference for the exchange (if applicable) will be communicated and resolved before shipment.

6. Damaged or Defective Items

We take product quality seriously. If you receive a damaged or defective item:

1. Notify us within 48 hours of delivery by emailing info@kgnmart.com or calling 832-278-7282.
2. Provide the following information:
   • Your order number
   • A detailed description of the issue
   • Clear photos of the damaged or defective item
   After reviewing your claim, we will arrange for a replacement or issue a full refund, including shipping costs.

7. Contact Us

For further assistance or clarification regarding our Returns & Exchanges policy, please don’t hesitate to get in touch:

• Email: info@kgnmart.com
• Phone: 832-278-7282
• Mailing Address: 1910 Pacific Ave Suite 2000 #2050, Dallas, TX 75201

Thank you for choosing KGNMART LLC. We are committed to delivering quality products and excellent service. Your satisfaction is our success!