Welcome to KGNMART LLC! Our Delivery Terms are crafted to offer you precise and transparent guidance on our shipping and delivery policies. By placing an order with us, you consent to the terms outlined below.
1. Business Information
- Business Name: KGNMART LLC
- Address: 1910 Pacific Ave, Suite 2000 #2050, Dallas, TX 75201
- Phone Number: 832-278-7282
- Email: info@kgnmart.com
2. Delivery Coverage
Our delivery services are available exclusively within the United States. The eligibility of delivery services for your specific location will be verified during the checkout process.
3. Shipping Methods
We work with reliable shipping partners to ensure your orders are delivered promptly and securely. Shipping options and estimated delivery times will be displayed at checkout for your convenience.
4. Delivery Timeframes
- Standard Delivery: 3-7 business days
- Expedited Delivery: 1-3 business days (if applicable)
Note: Delivery timelines may vary due to external factors such as product availability, adverse weather conditions, or carrier delays.
5. Order Processing
We process orders on business days (Monday through Friday, excluding public holidays):
- Orders placed before 12:00 PM CST are processed on the same day.
- Orders placed after 12:00 PM CST are processed on the next business day.
6. Delivery Charges
Delivery fees are determined based on your location, order weight, and the selected shipping method. All applicable charges will be clearly displayed at checkout prior to order confirmation.
7. Order Tracking
After dispatch, you will receive a confirmation email containing your tracking details, enabling you to monitor the progress of your shipment in real-time.
8. Failed Deliveries
Should a delivery attempt fail due to an incorrect address or an inability to receive the package, additional fees may apply for re-delivery. Please verify your shipping information thoroughly during checkout to prevent such issues.
9. Damaged or Missing Items
If your order arrives damaged or with missing items, notify us within 48 hours of delivery. Contact us via:
- Email: info@kgnmart.com
- Phone: 832-278-7282
Include your order number and a detailed description of the issue for prompt resolution.
10. Returns and Refunds
For comprehensive information on returning items or requesting refunds, please refer to our detailed Return Policy available on our website.
11. Assistance and Support
For any delivery-related inquiries or concerns, reach out to us:
- Email: info@kgnmart.com
- Phone: 832-278-7282
Thank You for Choosing KGNMART LLC
We are dedicated to delivering a seamless, reliable, and enjoyable shopping experience. Thank you for trusting KGNMART LLC with your needs.
